Code Injection in Open Ticket Request System (CVE-2017-16664)
Summary
Code injection in Open Ticket Request System (CVE-2017-16664). Successful exploitation can lead to full system takeover.
Original description
The description as published by the source.
Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.
Source: NIST National Vulnerability Database NVD
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2017-16664 has been found in Open Ticket Request System.
Successful exploitation can lead to full system takeover. CVSS score: 8.8/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "Open Ticket Request System CVE-2017-16664" on the vendor's site.
CVE-2017-16664 (Open Ticket Request System) — CWE-94 / CVSS v3 8.8
Attack vector: remote (network-reachable) / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
Arbitrary code execution (CWE-94) exists in Open Ticket Request System.
Check the vendor advisory for the affected versions of Open Ticket Request System.
Severity: High (CVSS 8.8/10). Successful exploitation can lead to full system takeover.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Audit SBOM/dependencies to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
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1Identify exposure identify
Audit SBOM/dependencies for affected components.資産台帳・SBOM・依存マニフェストで Open Ticket Request System を使っているサービスとバージョンを洗い出す。
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2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
Fix status by distribution
Fixed packages published by each distribution for this CVE
- Debian DEBIAN-CVE-2017-16664 otrs2 Fixed in: 5.0.24-1
References
- advisory lists.debian.org
- advisory debian.org
- patch otrs.com