Privilege Escalation in ELEX WordPress HelpDesk & Customer Ticketing System (WordPress plugin) (CVE-2025-13534)
Summary
Vulnerability in ELEX WordPress HelpDesk & Customer Ticketing System (WordPress plugin) (CVE-2025-13534). Risk of unauthorized operations or information disclosure.
Original description
The description as published by the source.
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Source: NIST National Vulnerability Database NVD
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2025-13534 has been found in ELEX WordPress HelpDesk & Customer Ticketing System (WordPress plugin).
Risk of unauthorized operations or information disclosure. CVSS score: 6.3/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "ELEX WordPress HelpDesk & Customer Ticketing System (WordPress plugin) CVE-2025-13534" on the vendor's site.
CVE-2025-13534 (ELEX WordPress HelpDesk & Customer Ticketing System (WordPress plugin)) — CWE-269 / CVSS v3 6.3
Attack vector: remote (network-reachable) / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
A vulnerability (CWE-269) exists in ELEX WordPress HelpDesk & Customer Ticketing System (WordPress plugin).
Check the vendor advisory for the affected versions of ELEX WordPress HelpDesk & Customer Ticketing System (WordPress plugin).
Severity: Medium (CVSS 6.3/10). Risk of unauthorized operations or information disclosure.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Audit SBOM/dependencies to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
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1Identify exposure identify
Audit SBOM/dependencies for affected components.資産台帳・SBOM・依存マニフェストで ELEX WordPress HelpDesk & Customer Ticketing System (WordPress plugin) を使っているサービスとバージョンを洗い出す。
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2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
References
- advisory security@wordfence.com
- web security@wordfence.com
- web security@wordfence.com
- web security@wordfence.com