Vulnerability in HAPPY – Helpdesk Support Ticket System (WordPress plugin) (CVE-2025-14581)
Summary
Vulnerability in HAPPY – Helpdesk Support Ticket System (WordPress plugin) (CVE-2025-14581). Risk of unauthorized operations or information disclosure.
Original description
The description as published by the source.
The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to authorization bypass due to a missing capability check on the 'submit_form_reply' AJAX action in all versions up to, and including, 1.0.9. This makes it possible for authenticated attackers, with Subscriber-level access and above, to submit replies to arbitrary support tickets by manipulating the 'happy_topic_id' parameter, regardless of whether they are the ticket owner or have been assigned to the ticket.
Source: NIST National Vulnerability Database NVD
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2025-14581 has been found in HAPPY – Helpdesk Support Ticket System (WordPress plugin).
Risk of unauthorized operations or information disclosure. CVSS score: 4.3/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "HAPPY – Helpdesk Support Ticket System (WordPress plugin) CVE-2025-14581" on the vendor's site.
CVE-2025-14581 (HAPPY – Helpdesk Support Ticket System (WordPress plugin)) — CWE-862 / CVSS v3 4.3
Attack vector: remote (network-reachable) / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
A vulnerability (CWE-862) exists in HAPPY – Helpdesk Support Ticket System (WordPress plugin).
Check the vendor advisory for the affected versions of HAPPY – Helpdesk Support Ticket System (WordPress plugin).
Severity: Medium (CVSS 4.3/10). Risk of unauthorized operations or information disclosure.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Audit SBOM/dependencies to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
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1Identify exposure identify
Audit SBOM/dependencies for affected components.資産台帳・SBOM・依存マニフェストで HAPPY – Helpdesk Support Ticket System (WordPress plugin) を使っているサービスとバージョンを洗い出す。
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2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。