Vulnerability in Cisco Webex Contact Center (CVE-2026-20170)
Summary
Vulnerability in Cisco Webex Contact Center (CVE-2026-20170). Risk of unauthorized operations or information disclosure.
Original description
The description as published by the source.
A vulnerability in the Desktop Agent functionality of Cisco Webex Contact Center could have allowed an unauthenticated, remote attacker to conduct cross-site scripting attacks. Cisco has addressed this vulnerability in the Cisco Webex Contact Center service, and no customer action is needed. This vulnerability existed because HTML and script content was not properly handled. Prior to this vulnerability being addressed, an attacker could have exploited this vulnerability by persuading a user to follow a malicious link. A successful exploit could have allowed the attacker to steal sensitive information from the browser, including authentication and session information. As mentioned, Cisco has addressed this vulnerability in the Cisco Webex Contact Center service, and no customer action is necessary to update on-premises software or devices. There are no workarounds that address this vulnerability. This advisory is available at the following link:https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-webexcc-xss-WEX5nUnA Security Impact Rating: Medium CVE: CVE-2026-20170
Source: Cisco Security Advisories NVD
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-20170 has been found in Cisco Webex Contact Center.
Risk of unauthorized operations or information disclosure. CVSS score: 6.1/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "Cisco Webex Contact Center CVE-2026-20170" on the vendor's site.
CVE-2026-20170 (Cisco Webex Contact Center) — CWE-80 / CVSS v3 6.1
Attack vector: remote (network-reachable) / unauthenticated
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
A vulnerability (CWE-80) exists in Cisco Webex Contact Center.
Check the vendor advisory for the affected versions of Cisco Webex Contact Center.
Severity: Medium (CVSS 6.1/10). Risk of unauthorized operations or information disclosure.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Audit SBOM/dependencies to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
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1Identify exposure identify
Audit SBOM/dependencies for affected components.資産台帳・SBOM・依存マニフェストで Cisco Webex Contact Center を使っているサービスとバージョンを洗い出す。
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2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
References
- CISCO sec.cloudapps.cisco.com
- patch psirt@cisco.com