SSRF (Server-Side Request Forgery) in Cisco Packaged Contact Center Enterprise (CVE-2026-20314)
Summary
SSRF in Cisco Packaged Contact Center Enterprise (CVE-2026-20314). Risk of unauthorized operations or information disclosure.
Original description
The description as published by the source.
A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device.
This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device.
Source: Cisco Security Advisories NVD GitHub Advisory
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-20314 has been found in Cisco Packaged Contact Center Enterprise.
Risk of unauthorized operations or information disclosure. CVSS score: 5.0/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "Cisco Packaged Contact Center Enterprise CVE-2026-20314" on the vendor's site.
CVE-2026-20314 (Cisco Packaged Contact Center Enterprise) — CWE-918 / CVSS v3 5.0
Attack vector: remote (network-reachable) / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
SSRF (CWE-918) exists in Cisco Packaged Contact Center Enterprise.
Check the vendor advisory for the affected versions of Cisco Packaged Contact Center Enterprise.
Severity: Medium (CVSS 5.0/10). Risk of unauthorized operations or information disclosure.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Audit SBOM/dependencies to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
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1Identify exposure identify
Audit SBOM/dependencies for affected components.資産台帳・SBOM・依存マニフェストで Cisco Packaged Contact Center Enterprise を使っているサービスとバージョンを洗い出す。
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2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
References
- CISCO sec.cloudapps.cisco.com
- web psirt@cisco.com
- web nvd.nist.gov
- web github.com