Vulnerability in osTicket (CVE-2026-38447)
Summary
Vulnerability in osTicket (CVE-2026-38447). Successful exploitation can lead to full system takeover.
Original description
The description as published by the source.
osTicket 1.18.3 generates API keys using a predictable construction based on MD5 hashing. The use of MD5, combined with predictable inputs such as the current timestamp and client IP address, significantly reduces entropy. An attacker can approximate the key generation time and brute-force the key space within a feasible time window.
Source: GitHub Security Advisories (Global) NVD GitHub Advisory
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-38447 has been found in osTicket.
Successful exploitation can lead to full system takeover. CVSS score: 9.8/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "osTicket CVE-2026-38447" on the vendor's site.
CVE-2026-38447 (osTicket) — CWE-331 / CVSS v3 9.8
Attack vector: remote (network-reachable) / unauthenticated / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
A vulnerability (CWE-331) exists in osTicket.
Check the vendor advisory for the affected versions of osTicket.
Severity: Critical (CVSS 9.8/10). Successful exploitation can lead to full system takeover.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Run grep -r 'osTicket' . against your dependency files (package-lock.json, requirements.txt, go.sum) to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
-
1Identify exposure identify
grep -r 'osTicket' . | grep -v node_modulesリポジトリと本番環境の依存ファイル (package-lock.json / requirements.txt / go.sum / Gemfile.lock 等) で
osTicketを grep し、稼働しているサービス・バージョンを把握する。 -
2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
References
- web nvd.nist.gov
- web cve@mitre.org
- web cve@mitre.org
- web cve@mitre.org
- web cve@mitre.org
- web github.com