Vulnerability in Awesome Support – WordPress HelpDesk & Support Plugin (WordPress plugin) (CVE-2026-4654)
Summary
Vulnerability in Awesome Support – WordPress HelpDesk & Support Plugin (WordPress plugin) (CVE-2026-4654). Risk of unauthorized operations or information disclosure.
Original description
The description as published by the source.
The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.
Source: NIST National Vulnerability Database NVD
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-4654 has been found in Awesome Support – WordPress HelpDesk & Support Plugin (WordPress plugin).
Risk of unauthorized operations or information disclosure. CVSS score: 5.3/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "Awesome Support – WordPress HelpDesk & Support Plugin (WordPress plugin) CVE-2026-4654" on the vendor's site.
CVE-2026-4654 (Awesome Support – WordPress HelpDesk & Support Plugin (WordPress plugin)) — CWE-639 / CVSS v3 5.3
Attack vector: remote (network-reachable) / unauthenticated / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
A vulnerability (CWE-639) exists in Awesome Support – WordPress HelpDesk & Support Plugin (WordPress plugin).
Check the vendor advisory for the affected versions of Awesome Support – WordPress HelpDesk & Support Plugin (WordPress plugin).
Severity: Medium (CVSS 5.3/10). Risk of unauthorized operations or information disclosure.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Audit SBOM/dependencies to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
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1Identify exposure identify
Audit SBOM/dependencies for affected components.資産台帳・SBOM・依存マニフェストで Awesome Support – WordPress HelpDesk & Support Plugin (WordPress plugin) を使っているサービスとバージョンを洗い出す。
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2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。