Vulnerability in OTRS (CVE-2026-48188)
Summary
Vulnerability in OTRS (CVE-2026-48188). Confidential information can be exposed externally.
Original description
The description as published by the source.
An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an unauthenticated SQL injection which can lead to an authentication bypass. This issue only affects the system if the MySQL/MariaDB server is configured with the NO_BACKSLASH_ESCAPES SQL mode.
This issue affects OTRS:
- 7.0.X
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.4.X
- (OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Source: NIST National Vulnerability Database NVD GitHub Advisory
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-48188 has been found in OTRS.
Confidential information can be exposed externally. CVSS score: 9.1/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "OTRS CVE-2026-48188" on the vendor's site.
CVE-2026-48188 (OTRS) — CWE-20 / CVSS v3 9.1
Attack vector: remote (network-reachable) / unauthenticated / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
A vulnerability (CWE-20) exists in OTRS.
Check the vendor advisory for the affected versions of OTRS.
Severity: Critical (CVSS 9.1/10). Confidential information can be exposed externally.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Run grep -r 'OTRS' . against your dependency files (package-lock.json, requirements.txt, go.sum) to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
-
1Identify exposure identify
grep -r 'OTRS' . | grep -v node_modulesリポジトリと本番環境の依存ファイル (package-lock.json / requirements.txt / go.sum / Gemfile.lock 等) で
OTRSを grep し、稼働しているサービス・バージョンを把握する。 -
2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
Fix status by distribution
Fixed packages published by each distribution for this CVE
- Debian DEBIAN-CVE-2026-48188 znuny
- Ubuntu UBUNTU-CVE-2026-48188 otrs2
References
- patch security@otrs.com
- web nvd.nist.gov
- web otrs.com
- web github.com