Cross-Site Scripting (XSS) in OTRS (CVE-2026-48209)
Summary
Cross-site scripting in OTRS (CVE-2026-48209). Data can be tampered with by attackers.
Original description
The description as published by the source.
An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened.
This issue affects OTRS:
- 7.0.x
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Source: NIST National Vulnerability Database NVD GitHub Advisory
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-48209 has been found in OTRS.
Data can be tampered with by attackers. CVSS score: 7.1/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "OTRS CVE-2026-48209" on the vendor's site.
CVE-2026-48209 (OTRS) — CWE-79 / CVSS v3 7.1
Attack vector: remote (network-reachable) / unauthenticated
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
Cross-site scripting (XSS) (CWE-79) exists in OTRS.
Check the vendor advisory for the affected versions of OTRS.
Severity: High (CVSS 7.1/10). Data can be tampered with by attackers.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Run grep -r 'OTRS' . against your dependency files (package-lock.json, requirements.txt, go.sum) to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
-
1Identify exposure identify
grep -r 'OTRS' . | grep -v node_modulesリポジトリと本番環境の依存ファイル (package-lock.json / requirements.txt / go.sum / Gemfile.lock 等) で
OTRSを grep し、稼働しているサービス・バージョンを把握する。 -
2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
References
- patch security@otrs.com
- web nvd.nist.gov
- web otrs.com
- web github.com