The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This...
Summary
Vulnerability reported (CVE-2026-78356). Risk of unauthorized operations or information disclosure.
Original description
The description as published by the source.
The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details.
The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks.
This issue affects OTRS:
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.7.X
Source: NIST National Vulnerability Database NVD GitHub Advisory
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-78356 has been found.
Risk of unauthorized operations or information disclosure. CVSS score: 5.3/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "CVE-2026-78356" on the vendor's site.
CVE-2026-78356 — CWE-497 / CVSS v3 5.3
Attack vector: remote (network-reachable) / unauthenticated / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
A vulnerability (CWE-497) has been reported.
Check the vendor advisory for the affected versions.
Severity: Medium (CVSS 5.3/10). Risk of unauthorized operations or information disclosure.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Audit SBOM/dependencies to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
-
1Identify exposure identify
Audit SBOM/dependencies for affected components.資産台帳・SBOM・依存マニフェストで影響コンポーネントを特定する。
-
2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
References
- web security@otrs.com
- web nvd.nist.gov
- web otrs.com
- web github.com