Vulnerability in OTRS (CVE-2026-78359)
Summary
Vulnerability in OTRS (CVE-2026-78359). Risk of unauthorized operations or information disclosure.
Original description
The description as published by the source.
OTRS does not sufficiently enforce the uniqueness of customer user identities across multiple configured CustomerUser backends. When multiple backends, such as a database and LDAP, are configured, the uniqueness check for customer user email addresses is performed only within the selected backend. As a result, an authenticated user with permission to create or modify customer users may create a customer user whose email address is already assigned to a customer user in another backend.
This can result in multiple customer user records representing the same communication identity. Depending on the affected workflow and backend resolution, customer-related information or email communication may subsequently be associated with or exposed to the wrong customer user.
The vulnerability does not allow unauthenticated users to create customer accounts. Exploitation requires permissions to create or modify customer users.
This issue affects OTRS:
- 7.0.X
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.7.X
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Source: NIST National Vulnerability Database NVD GitHub Advisory
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-78359 has been found in OTRS.
Risk of unauthorized operations or information disclosure. CVSS score: 5.4/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "OTRS CVE-2026-78359" on the vendor's site.
CVE-2026-78359 (OTRS) — CWE-694 / CVSS v3 5.4
Attack vector: remote (network-reachable) / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
A vulnerability (CWE-694) exists in OTRS.
Check the vendor advisory for the affected versions of OTRS.
Severity: Medium (CVSS 5.4/10). Risk of unauthorized operations or information disclosure.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Run grep -r 'OTRS' . against your dependency files (package-lock.json, requirements.txt, go.sum) to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
-
1Identify exposure identify
grep -r 'OTRS' . | grep -v node_modulesリポジトリと本番環境の依存ファイル (package-lock.json / requirements.txt / go.sum / Gemfile.lock 等) で
OTRSを grep し、稼働しているサービス・バージョンを把握する。 -
2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
Fix status by distribution
Fixed packages published by each distribution for this CVE
- Ubuntu UBUNTU-CVE-2026-78359 otrs2
References
- web security@otrs.com
- web nvd.nist.gov
- web otrs.com
- web github.com