Vulnerability in otrs2 (DEBIAN-CVE-2016-9139)

Summary

Vulnerability in otrs2 (DEBIAN-CVE-2016-9139). Risk of unauthorized operations or information disclosure. Mitigation: upgrade to 5.0.14-1 or later.

Original description

The description as published by the source.

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.3.x before 3.3.16, 4.0.x before 4.0.19, and 5.0.x before 5.0.14 allows remote attackers to inject arbitrary web script or HTML via a crafted attachment.

Source: OSV.dev (Open Source Vulnerabilities) OSV

Auto-generated summary

Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.

A vulnerability tracked as DEBIAN-CVE-2016-9139 has been found in otrs2.
Risk of unauthorized operations or information disclosure.
What to do: upgrade otrs2 to 5.0.14-1 or later.
If unsure, ask your IT team or search "otrs2 DEBIAN-CVE-2016-9139" on the vendor's site.

DEBIAN-CVE-2016-9139 (otrs2)
Attack vector: remote (network-reachable) / unauthenticated
Patched: 5.0.14-1 — apply immediately
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.

❓ What is the problem

A vulnerability (unclassified) exists in otrs2.

📍 Affected scope

Check the vendor advisory for the affected versions of otrs2.

🔥 Severity

Severity: ?. Risk of unauthorized operations or information disclosure.

🔧 How to fix

Update to 5.0.14-1.

🛡️ Workaround

Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.

🔍 Detection

Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Run grep -r 'otrs2' . against your dependency files (package-lock.json, requirements.txt, go.sum) to find affected services.

Response actions

Concrete steps and command examples for SOC/SRE teams to execute in order

1
Identify exposure identify
```
grep -r 'otrs2' . | grep -v node_modules
```
リポジトリと本番環境の依存ファイル (package-lock.json / requirements.txt / go.sum / Gemfile.lock 等) で otrs2 を grep し、稼働しているサービス・バージョンを把握する。
2
Apply patch patch
```
Upgrade otrs2 to 5.0.14-1
```
ステージング環境で 5.0.14-1 に上げて回帰テスト → 本番反映。回帰テストはアプリの主要ハッピーパスを含めること。
3
Post-deployment verification verify
```
Confirm patched version is live in production
```
パッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。

Affected packages

Debian:11 otrs2

[{"type":"ECOSYSTEM","events":[{"introduced":"0"},{"fixed":"5.0.14-1"}]}]

References

advisory security-tracker.debian.org