Path Traversal in OTRS SendSupportBundle functionality (CVE-2026-78355)
Summary
Path traversal in OTRS SendSupportBundle functionality (CVE-2026-78355). Data can be tampered with by attackers.
Original description
The description as published by the source.
A path traversal vulnerability in the OTRS SendSupportBundle functionality allows an authenticated administrator to reference file paths outside the intended directory.
This may allow files accessible to the OTRS application process to be deleted. The vulnerability does not bypass operating system file permissions. On OTRS versions prior to OTRS 7, the effective permissions of the web server process are relevant. Starting with OTRS 7, access is limited by the permissions of the dedicated OTRS user. Files with overly permissive ownership or file system permissions may therefore also be affected.
The affected functionality may additionally attempt to include controlled files in a support bundle. However, support bundles are sent to a predefined OTRS support address, and direct disclosure of arbitrary files to the attacker has not been demonstrated.
An attacker therefore requires valid administrative access to exploit the vulnerable functionality. The primary demonstrated impact is the deletion of files outside the intended directory within the effective permissions of the OTRS application process.
This issue affects OTRS:
- 7.0.X
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.7.X
Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Source: NIST National Vulnerability Database NVD GitHub Advisory
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-78355 has been found in OTRS SendSupportBundle functionality.
Data can be tampered with by attackers. CVSS score: 8.7/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "OTRS SendSupportBundle functionality CVE-2026-78355" on the vendor's site.
CVE-2026-78355 (OTRS SendSupportBundle functionality) — CWE-22 / CVSS v3 8.7
Attack vector: remote (network-reachable) / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
Path traversal (CWE-22) exists in OTRS SendSupportBundle functionality.
Check the vendor advisory for the affected versions of OTRS SendSupportBundle functionality.
Severity: High (CVSS 8.7/10). Data can be tampered with by attackers.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Audit SBOM/dependencies to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
-
1Identify exposure identify
Audit SBOM/dependencies for affected components.資産台帳・SBOM・依存マニフェストで OTRS SendSupportBundle functionality を使っているサービスとバージョンを洗い出す。
-
2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
References
- web security@otrs.com
- web nvd.nist.gov
- web otrs.com
- web github.com