Previously issued authentication tokens are not immediately invalidated when an OTRS agent or...
Summary
Vulnerability reported (CVE-2026-78357). Confidential information can be exposed externally.
Original description
The description as published by the source.
Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours.
An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed.
The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions.
This issue affects OTRS:
- 7.0.X
- 8.0.X
- 2023.X
- 2024.X
- 2025.X
- 2026.X before 2026.7.X
Source: NIST National Vulnerability Database NVD GitHub Advisory
Auto-generated summary
Assembled by SecPulse from the source data (CVSS, CWE, affected versions) using templates — no AI involved. Check the original description and references below for exact details.
A vulnerability tracked as CVE-2026-78357 has been found.
Confidential information can be exposed externally. CVSS score: 9.1/10.
What to do: apply the vendor's official patched release.
If unsure, ask your IT team or search "CVE-2026-78357" on the vendor's site.
CVE-2026-78357 — CWE-613 / CVSS v3 9.1
Attack vector: remote (network-reachable) / unauthenticated / no user interaction
Plan: 1) Audit SBOM/dependencies, 2) Stage→prod upgrade, 3) Add WAF/proxy monitoring on affected endpoints, 4) Hunt IOCs in logs.
Refs: see the GHSA / vendor advisory / patched release linked on this page.
A vulnerability (CWE-613) has been reported.
Check the vendor advisory for the affected versions.
Severity: Critical (CVSS 9.1/10). Confidential information can be exposed externally.
Update to the patched release per vendor advisory.
Until the patch is applied: disable the affected feature, apply WAF rules, or restrict access via network ACLs.
Search webserver/proxy logs for unusual request patterns matching this CVE's known IOCs. Audit SBOM/dependencies to find affected services.
Response actions
Concrete steps and command examples for SOC/SRE teams to execute in order
-
1Identify exposure identify
Audit SBOM/dependencies for affected components.資産台帳・SBOM・依存マニフェストで影響コンポーネントを特定する。
-
2Post-deployment verification verify
Confirm patched version is live in productionパッチ適用後、ステージングで PoC または同等の悪用パターンを再現して脆弱性が閉じたことを確認。本番ではアクセスログ・WAF でアラート再発が無いか継続監視。
Fix status by distribution
Fixed packages published by each distribution for this CVE
- Ubuntu UBUNTU-CVE-2026-78357 otrs2
References
- web security@otrs.com
- web nvd.nist.gov
- web otrs.com
- web github.com